Refund policy


Return & Exchange Policy

We want you to truly love every piece from Rays.
If something doesn’t feel right, we’re always here to help.

Eligibility for Returns & Exchanges

Items may be returned or exchanged within 14 days of receiving your order.

To be eligible, products must be:

  • Unused
  • Unworn
  • Unwashed
  • Returned in their original packaging
  • Returned with all tags attached

How to Request a Return or Exchange

Simply contact us through:

Please include your order number when reaching out.

Our team will guide you through the process and arrange pickup within 3–5 business days.

Please note: Return shipping fees apply.

Refund Process

Refunds are processed within 5 working days after the item is received and inspected.

Important Notes

  • Items damaged due to misuse or failure to follow care instructions cannot be returned.
  • We reserve the right to refuse returns that do not meet the conditions above.